Privacy Policy
Last updated: 10/25/2025
Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
- Personal information (name, email address, phone number)
- Business information (company name, business type, revenue data)
- Account credentials and preferences
- Communication history and support interactions
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services.
- Provide and deliver our marketplace management services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to comments, questions, and customer service requests
- Monitor and analyze trends and usage
- We may use the phone numbers you provide to send service updates, notifications, or promotional messages via SMS. Message frequency may vary. Message and data rates may apply.
By providing your phone number, you consent to receive text messages from ECXOL. You can opt out at any time by replying STOP, or get more information by replying HELP.
We do not sell, rent, or share consumer phone numbers for marketing or lead generation purposes.
SMS Communication and Consent
Information / Phone Number Use & Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.
- We will not share your phone number or SMS opt-in status with third parties for marketing or promotional purposes
- With marketplace platforms (Amazon, Walmart, TikTok) as necessary for service delivery
- With service providers who assist in our operations
- When required by law or to protect our rights
- In connection with a business transfer or acquisition
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights
You have certain rights regarding your personal information:
- Access and update your personal information
- Request deletion of your personal information
- Opt out of marketing communications
- Request a copy of your data
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@ecxol.com
Phone: (281) 895 2852
Address: 19214 CLAY RD STE C, Katy, TX, 77449, US
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