Refund Policy — A Commitment to Fairness and Transparency

At ECXOL, we are committed to delivering high-quality ecommerce solutions that help brands grow and protect their presence across marketplaces. While we strive for complete client satisfaction, we understand that circumstances may arise where a refund is requested. This Refund Policy outlines the terms under which refunds may be considered.

Conditions for Refund

  • Full Refunds:If no work has commenced on your project or service package, you are eligible for a full refund upon request.
  • Partial Refunds:If work is already in progress, refunds will be calculated on a pro-rated basis, reflecting the portion of services delivered.
  • Completed Services:Once a project or service has been completed, no refunds will be issued.

Important Timeframes

  • Eligibility Period:Refund requests must be submitted within 14 days from the initiation of the project or service agreement.
  • Processing Time:Approved refunds will be processed within 21 business days from confirmation.

Non-Refundable Expenses

Certain costs are non-refundable as they involve third-party providers or external services beyond ECXOL's control, including but not limited to:

  • Amazon, Walmart, Shopify, or other marketplace fees
  • Government or regulatory filing fees (e.g., LLC formation, trademark applications)
  • Paid advertising spend (e.g., Amazon PPC, Meta Ads, Google Ads)
  • Any third-party software subscriptions or licensing costs

Procedure for Requesting a Refund

To initiate a refund request, please email us at support@ecxol.comwith the following details:

  • Your name and company name
  • Project or service details
  • Reason for the refund request

Our team will review your request and provide a response within 5 business days.

Summary

Our Refund Policy is designed to provide transparency, fairness, and confidence in your investment with ECXOL. We value every partnership and remain committed to addressing concerns with professionalism and integrity.

For questions regarding this policy, please contact us at support@ecxol.com.